Ipad Activation Fail Try Again Later

Check this list for common problems you may experience when you enter your Microsoft account or production key while redeeming your Role product at https://part.com/setup and https://microsoft365.com/setup associates:

I get a language or geographical mistake

This can happen if effort to redeem a product key purchased in another state or region. Check this list for troubleshooting tips.

My country or region isn't listed

I go the error "This product key isn't meant for your region"

I get the mistake "Sorry, we tin can't use this product fundamental considering your current subscription was fix up in another land/region"

What are the limits for Microsoft accounts?

Read these tips if you take multiple product keys or a lot of devices.

View Microsoft account limits

Product fundamental errors on Office.com/setup and Microsoft365.com/setup

Here are the common errors and how to fix them.

This production fundamental has already been used

Your production key can only be redeemed once. It isn't meant to be re-used or shared. If you lot become a message that your product central has already been used, y'all tin go directly to your Microsoft business relationship, Services & subscriptions page to install your product and manage your subscription benefits.

If y'all bought Microsoft 365 Family and desire to allow other users to install Part, delight don't ship the product key to them considering they will see the same mistake. Instead, send them an e-mail or link using the procedure in How to share your Office 365 Dwelling subscription do good. This will add their Microsoft accounts to your subscription and allow them to go to their Microsoft account, Services & subscriptions page to install Office apps on their ain devices.

Deplorable, we can't find this product key in our database (ERR_INVALID_TOKEN) or Sorry, we can't set upwardly your account at the moment (ERR_MISSING_PARTNUMBER or ERR_PKPN_DETAILS_NOTFOUND)

Yous'll come across this fault message if you enter a product key for a version of Office that isn't available for download from Office.com/setup. Here'due south where you tin enter those product keys.

• Role 2011 for Mac and Function 2010 are no longer supported and not bachelor for download if you no longer accept media to download these versions. Learn more than at Support has ended for Office for Mac 2011 or Finish of support for Office 2010.

• For Microsoft 365 Business organization Standard, get to https://office.com/setupkey.

If you're not sure what kind of product cardinal you accept, you can use the Virtual support amanuensis (English only). If your production key is for a supported version of Part, the Virtual support amanuensis will provide a link to download Office. The Virtual back up amanuensis tin also permit you know if your product key has been blocked and can connect you to a live amanuensis.

Sad, nosotros can't gear up your account correct now (NoMatchingOrEligibleProductsFound)

If you get this message, this means that your product central was purchased in a unlike country or region than where yous're currently located. Part product keys must be redeemed in the country or region where they are purchased. If you demand assist, contact Microsoft support.

This tin can as well happen if you try to extend the duration of your current Microsoft 365 subscription with a production key that was purchased in a unlike country or region than the i originally used to start your subscription. For example, yous gear up your Part subscription in China with a product key purchased there and you then buy a production cardinal in the United States, and effort to extend your Office subscription with it. In this scenario, yous can either redeem the new primal to a dissimilar Microsoft business relationship or y'all can wait until your subscription expires (at least a day subsequently the expiry date) to use the new fundamental with the aforementioned Microsoft business relationship.

The product primal isn't valid (INVALID_PRODUCT_KEY or ERR_INVALID_TOKEN)

Y'all'll see this bulletin forth with either error lawmaking INVALID_PRODUCT_KEY or error code ERR_INVALID_TOKEN if you enter the wrong production cardinal, or if you accept a typo in your product key.

Examples of using the wrong product cardinal

Most Microsoft products apply a 25-character product key. If you own multiple Microsoft products, information technology'south easy to confuse the keys and use the wrong 1. Here are some mutual things that can happen:

• Using the product primal from a sticker on a PC

  These product keys are ordinarily for Microsoft Windows. Check the sticker for a production name to brand certain it'south for the Role product yous're trying to install.

• Using product keys for Part 2010 or before

  Office 2011 for Mac and Office 2010 are no longer supported and not available for download if y'all no longer have media to download these versions. Learn more at Back up has ended for Office for Mac 2011 or End of back up for Office 2010.

• Using on Microsoft 365 for business product key

  These product keys are entered in a different location. For help, meet Enter your product key for Role 365 for business.

• Using the production central provided by a schoolhouse or organization

  If your school or organisation has a volume license understanding for Office, then y'all are using a different version of Part that uses volume license keys. These keys can't be used for retail Office versions similar Home and Pupil, Home and Business, or Professional, and can't be entered on this folio. Come across Activate volume editions of Part for more information.

Common ways people mistype the production central

Reading the product key from a label can be difficult. Letters and numbers may expect the same.

To avoid typing mistakes, here's a list of usually mistyped characters:

• The letter B and the number 8.

• The alphabetic character G and the number vi.

• The letter of the alphabet O and the number 0.

• The letter Q and the number 0.

• The letters V and 5 back to back (VV) announced similar the letter of the alphabet W.

Tip:If you lot bought Function from an online retailer and received a confirmation email, endeavour copying and pasting the production fundamental from this email instead of typing it.

The product key isn't valid (KEY_NOT_ACTIVATED)

You'll encounter this bulletin if the retailer where y'all purchased Office didn't activate the production fundamental at the point of sale. The product primal must be activated by the retailer before you can utilise information technology.

To resolve the consequence, go back to the store where you lot purchased Office and have them activate the product central.

"Sad, you've reached the limit" (ERR_SUBSCRIPTION_MAX_SPAN_REACHED)

Yous'll see this message if you endeavour to extend the corporeality of time on your Microsoft 365 subscription by 5 years.

Your Microsoft account can accept only one Microsoft 365 Family subscription associated with it. If yous apply the same Microsoft account to buy or redeem multiple Microsoft 365 subscriptions, you lot extend the amount of time for your subscription, up to a maximum of 5 years. This doesn't increase the number of Office devices you can be signed in to or increase the amount of online storage that'due south available with the subscription. For more than information, encounter What happens if I add another Office 365 for dwelling house subscription plan to my account? and How sign in works in Office 365.

Distressing, we can't set up your account right now. Hang on to your production key, and effort again after (ConversionBlockedSubscriptionViolations)

We tin't redeem your production fundamental due to a billing issue with your Microsoft account.  Please get to your Microsoft account, Payment & billing page, locate the Pay settings section, and select the link for Change how you lot pay or Set up how you pay.

You have reached the maximum number of Office products that can be associated to your Microsoft business relationship

Yous tin redeem upwardly to 25 one-time purchases of Part 2019, 2016, or Function 2013 on the aforementioned Microsoft account. To redeem additional products, you'll demand to create another Microsoft business relationship. For more help, see Getting maximum number error when you try to redeem Office?

Note:This does not employ to Microsoft 365 subscriptions. Your Microsoft account tin can accept only one Microsoft 365 Family unit subscription associated with information technology.

I get an error that JavaScript is required to complete the activation process

After you enter a valid product key, the Next button should be enabled. However, if JavaScript isn't enabled in our browser, the Next button won't work. Use the guidance in Enable JavaScript to enable JavaScript in your browser. If y'all're using an iPad, y'all must utilize another device to redeem your production key because JavaScript isn't supported on iPads.

My web browser is blocking cookies

Here's how to enable cookies if your browser is blocking them:

Edge (Windows 10)

1. In the Border window, select More (...) > Settings > View avant-garde settings.

2. Scroll down to Cookies, and select Don't block cookies

Internet Explorer

1. In Internet Explorer, in the carte du jour bar, selectTools > Net options > Privacy > Avant-garde.

2. Select Accept or Prompt nether First-party Cookies, and Take or Prompt nether 3rd-party Cookies.

3. Select OK.

Chrome

1. In a Chrome window, exercise i of the post-obit:

   • In the browser address box, enter chrome://settings/content.

     OR

   • On the Chrome menu, select Settings > Show advanced settings, and then nether Privacy, select Content settings.

2. In the Content settings dialog box, under Cookies, make sure Permit local data to be set (recommended) is selected.

3. Select Done and refresh the browser.

Mozilla Firefox

1. If you're using Windows, in the Firefox window, select Open carte du jour > Options.
   

   Tip: If y'all're using a Mac, go to Firefox > Preferences.

2. Select the Privacy tab.

3. In the History section nether Firefox will, select Employ custom settings for history.

4. Make sure Accept cookies from sites is checked and Take third party cookies is fix to Always, and then select OK.

Safari

1. On your Mac, get to Safari > Preferences > Privacy.

2. Under Cookies and website data, select Always permit.

3. Select Shut and refresh the browser.

Problems with language or geographical issues

Hither are the common errors and how to fix them.

My country or region isn't listed

Afterwards you enter your product key, your electric current state or region might not announced in the list, or the website language might alter. This can happen if you buy your product cardinal in a different country or region than where you redeem information technology. Your product key is only valid for the countries or regions listed. If you lot demand help, contact Microsoft back up.

I get the error "This product fundamental isn't meant for your region"

If you get this message, this means that your product key was purchased in a dissimilar country or region than where you're currently located. Part product keys must be redeemed in the state or region where they are purchased. If you need assistance, contact Microsoft back up.

I go the error "Sorry, we can't use this production fundamental because your current subscription was fix in some other country/region" (BillingAccount)

If y'all get this message, this ways that your product cardinal was purchased in a different country or region than where you're currently located. Please try to redeem your product key at https://microsoft.com/redeem. If that doesn't piece of work, delight contact Microsoft support.

Microsoft business relationship limits for Office

The redemption procedure on https://office.com/setup and https://microsoft365.com/setup assembly your Part product with your Microsoft account. Hither are some important limits regarding your Microsoft account.

• Your Microsoft account tin can take only one Microsoft 365 Family unit subscription associated with it. If yous use the aforementioned Microsoft account to purchase or redeem multiple Microsoft 365 subscriptions, you extend the amount of time for your subscription, upward to a maximum of five years. This doesn't increment the number of Office devices you lot tin can be signed in to or increase the amount of online storage that's available with the subscription. For more information, come across What happens if I add another Part 365 for domicile subscription plan to my business relationship? and How sign in works in Office 365.

• If you lot take Microsoft 365 Family and you need to support more 6 people on your subscription, we recommend purchasing an Office 365 concern subscription or book license products of Part instead.

• You tin redeem up to 25 onetime purchases of Office 2019, Office 2016, or Role 2013 on the aforementioned Microsoft account. If you'd like to purchase more than than 25 copies of Part for work, nosotros recommend purchasing an Office 365 business subscription or volume license products of Office instead.

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Source: https://support.microsoft.com/en-us/office/get-help-with-product-key-errors-on-office-com-setup-e5064f7b-2a8d-4e77-bd59-f1d828086851